ITX Integrated with SuperOffice
Få mer ut av kundedialogen – direkte i SuperOffice
For those of you who currently use SuperOffice
SuperOffice provides you with a solid foundation for sales and customer service.
At the same time, it’s in the actual dialogue with the customer—over the phone, via email, and through chat—that much of the value is created.
Through its partnership with Abacus IT, ITX makes it easier to manage this interaction more effectively, without changing the way you work in SuperOffice.
A Simpler Workday—Right in SuperOffice
With ITX connected to SuperOffice, you’ll enjoy a more seamless workflow in your day-to-day operations:
- Click-to-call directly from SuperOffice
- Automatic pop-up with the customer profile when they call
- Quick access to history when you answer
- Easier logging and follow-up of conversations
This allows you to spend less time on systems—and more time on the customer.
Better conversations—less manual work—AI takes notes for you
When you talk to customers, the focus should be on the conversation.
ITX automatically summarizes phone calls using AI, so you don’t have to take notes as you go.
The notes can easily be copied into:
- a case in SuperOffice
- or directly onto the customer profile
This provides:
- better structure
- more consistent follow-up
- less administrative work
Don't lose customers due to missed calls
In many businesses, the phone remains an important sales channel.
With ITX, you’ll receive automatic callbacks for missed calls, ensuring that customers are followed up on even when you can’t answer right away.
This provides:
- better availability
- fewer missed opportunities
- a more professional customer experience
Take the conversation a step further with ShowMe
With ShowMe, you take customer communication to the next level. Instead of explaining things over the phone, you can actually see what the customer sees—in real time. When a customer has a problem, you can connect directly and “step into their living room,” either via the customer’s phone or on a larger screen at your location. This makes it much easier to understand the situation and resolve issues faster.
At the same time, ShowMe can be used in the opposite direction. You can showcase products and solutions to customers, no matter where they are. Whether it’s demonstrating a car, showing how something works, or explaining something visually, it offers a completely different experience than a traditional phone call.
For technicians, this means they can sit at their computers and assist customers directly, without being physically present. For sales, it offers the opportunity to engage customers and build trust—in a way that previously required a face-to-face meeting.
The result is faster resolutions, better experiences, and a more efficient way to handle customer communication.
Gain better control over customer service and sales
For many managers, it’s difficult to get a clear picture of what’s actually happening in their interactions with customers.
ITX provides you with a dashboard that offers insights into:
- activity and traffic
- where inquiries come from
- performance per employee
- First Call Resolution
- customer satisfaction (CSAT)
All figures can be broken down so you can understand what’s working—and where there’s room for improvement.
Measure and Improve the Customer Experience
With ITX, you can measure customer satisfaction on an ongoing basis.
CSAT surveys are sent automatically after each interaction, giving you ongoing insight into how customers perceive you.
This makes it easier to:
- monitor quality
- identify areas for improvement
- build positive customer experiences over time
- Engaging TV solution that highlights top performance
Seamless integration with Abacus and SuperOffice
ITX is designed to work seamlessly with SuperOffice—and through our partnership with Abacus IT, you’ll get a solution tailored to your day-to-day operations.
You’ll keep what you’re used to—while getting more value out of your customer communication.