{"id":21371,"date":"2026-09-17T21:11:13","date_gmt":"2026-09-17T19:11:13","guid":{"rendered":"https:\/\/itx.no\/family-sports-club\/"},"modified":"2026-09-17T21:11:14","modified_gmt":"2026-09-17T19:11:14","slug":"family-sports-club","status":"publish","type":"page","link":"https:\/\/itxuc.com\/sv\/family-sports-club\/","title":{"rendered":"Family Sports Club"},"content":{"rendered":"\t\t
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Sporty effektiviserar kundservice och f\u00f6rs\u00e4ljning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u201dF\u00f6r att uppn\u00e5 v\u00e5r vision var vi tvungna att organisera och strukturera kommunikationen med v\u00e5ra medlemmar. Kunderna v\u00e4nder sig till oss via m\u00e5nga olika kanaler. Vi hade inte ett tillr\u00e4ckligt bra system f\u00f6r att f\u00e5nga upp all dialog och sammanst\u00e4lla den s\u00e5 att vi kunde erbjuda den kundservice vi ville.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Arne Eilertsen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F\u00f6rs\u00e4ljningschef (CSO) p\u00e5 Sporty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Utvecklas och hittar nya s\u00e4tt att arbeta p\u00e5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tidigare skedde st\u00f6rre delen av kunddialogen hos Sporty (tidigare Family Sports Club) ute p\u00e5 de enskilda anl\u00e4ggningarna, vilket st\u00f6rde den dagliga driften och skapade s\u00e5rbarhet vid sjukdom eller h\u00f6gt tryck. Detta kunde snabbt leda till l\u00e5nga svarstider och bristf\u00e4llig uppf\u00f6ljning. Genom att centralisera kundservice och f\u00f6rs\u00e4ljning har vi frigjort betydligt mer tid f\u00f6r v\u00e5ra kunder ute p\u00e5 anl\u00e4ggningarna.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Strikt kontroll av all kunddialog och svarstider<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Nu vet vi alltid vem som senast pratade med kunden och vad det handlade om. Vi f\u00e5r tillg\u00e5ng till medlemssystemet och kan automatiskt vidarebefordra \u00e4renden \/ f\u00f6rfr\u00e5gningar till r\u00e4tt avdelning. Detta har f\u00f6rb\u00e4ttrat svarstiden avsev\u00e4rt. Det \u00e4r n\u00e5got vi nu kan m\u00e4ta via ITX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kundresan b\u00f6rjar i samma system d\u00e4r kunden ska f\u00f6ljas upp<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tack vare en h\u00f6g grad av automatisering har vi nu en f\u00f6rs\u00e4ljningsorganisation som st\u00e5r redo att hj\u00e4lpa m\u00e4nniskor att komma ig\u00e5ng med tr\u00e4ningen. Vi har inf\u00f6rt en l\u00f6sning som automatiskt tilldelar en s\u00e4ljare ett uppdrag att ringa upp n\u00e4r en potentiell kund anm\u00e4ler sitt intresse f\u00f6r en kampanj. F\u00f6rs\u00e4ljning och marknadsf\u00f6ring arbetar n\u00e4ra och effektivt tillsammans genom att vi f\u00e5r leads som genereras via fsc.no in till ITX Dialer, d\u00e4r vi kan f\u00f6lja upp kundens f\u00f6rfr\u00e5gan direkt. P\u00e5 detta s\u00e4tt kan vi f\u00f6lja upp leads helt automatiskt p\u00e5 ett effektivt och snabbt s\u00e4tt. P\u00e5 s\u00e5 s\u00e4tt \u00e4r det inte l\u00e5ngt fr\u00e5n leads till f\u00f6rs\u00e4ljning f\u00f6r Sporty (Family Sports Club), och fr\u00e5n kontakt till n\u00f6jd kund!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Effektivisering genom digitala arbetsfl\u00f6den<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Skissen visar hur Sporty har digitaliserat kommunikationen med befintliga och potentiella medlemmar fullt ut. ITX levereras som en molnbaserad tj\u00e4nst som inte kr\u00e4ver n\u00e5gon installation och som \u00e4r enkel att komma ig\u00e5ng med.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sporty effektiviserar kundservice och f\u00f6rs\u00e4ljning \u201dF\u00f6r att uppn\u00e5 v\u00e5r vision var vi tvungna att organisera och strukturera kommunikationen med v\u00e5ra medlemmar. Kunderna v\u00e4nder sig till oss via m\u00e5nga olika kanaler. Vi hade inte ett tillr\u00e4ckligt bra system f\u00f6r att f\u00e5nga upp all dialog och sammanst\u00e4lla den s\u00e5 att vi kunde erbjuda den kundservice vi ville.\u201d… L\u00e4s mer »Family Sports Club<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-21371","page","type-page","status-publish","hentry"],"yoast_head":"\nFamily Sports Club - ITX - Skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itxuc.com\/sv\/family-sports-club\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Family Sports Club\" \/>\n<meta property=\"og:description\" content=\"Sporty effektiviserar kundservice och f\u00f6rs\u00e4ljning \u201dF\u00f6r att uppn\u00e5 v\u00e5r vision var vi tvungna att organisera och strukturera kommunikationen med v\u00e5ra medlemmar. 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